PRIVACY & ANTI-SPAM POLICY

Information Collected by Digital Cuisine

Digital Cuisine maintains information about Clients and Subscribers. Clients are entities that sign an agreement to use Digital Cuisine services and/or participate in the Digital Cuisine Community Email Network . Client information is used to provide access to Digital Cuisine for the Client and to manage Client accounts. Subscribers are people that receive e-mails from our Clients using Digital Cuisine and/or the Digital Cuisine Community Email Network. Subscriber information is used solely by the Client and Digital Cuisine for e-mail campaigns and other related purposes.

Occasionally, Digital Cuisine may collect information from subscribers for contests, forwarding features, more information forms, etc. This information is only used for the purpose explicitly stated when collecting the information.

When Clients log into Digital Cuisine or Subscribers view an e-mail from Digital Cuisine, our servers may use cookies and other means to log related data used for the purpose of system administration and to provide campaign reports to our Clients.

This allows us to better manage the system and allows our Clients to better manage their campaigns. We only base our reports on the data in our system and do not gather additional data from outside sources.
 

Sharing Information with Third Parties

Digital Cuisine does not share Client or Subscriber Information with third parties. Subscriber information is collected by our Clients and loaded into Digital Cuisines servers. Client's Subscriber information (E-mail list) is held by Digital Cuisine as confidential information to be used exclusively by Client for the benefit of Client. Digital Cuisine will not buy, sell, rent, or trade Client's Subscriber information (E-mail list), or send unauthorized E-mail to Client's Subscribers (E-mail list).
 

Client Privacy Policies

Our Clients maintain their own privacy policies regarding their Subscriber lists. You can contact a Client to inquire about their privacy policy by replying to the E-mail you received. E-mail sent by our Clients may contain links to sites other than our own. Those sites may not follow the same privacy policies as Digital Cuisine. Digital Cuisine is not responsible for the privacy policies of our Clients or of other companies.
 

Additional Information

No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties, not under the control of Digital Cuisine, to intercept or access transmissions or private communications unlawfully. While we strive to protect this information, Digital Cuisine cannot ensure or warrant the security of any information transmitted by or to us.

In the unlikely event that Digital Cuisine is ever sold or acquired, our Client's accounts and any potential future revenues may be included in the transferred assets. Any acquirer shall be required to adhere to this Privacy Policy.

Under no circumstances, including but not limited to negligence, shall Digital Cuisine be liable for any special, incidental or consequential damages that result from the use of Digital Cuisine, even if Digital Cuisine or an authorized representative of Digital Cuisine, has been advised of the possibility of such damages.

Digital Cuisine reserves the right to change this Privacy Policy at any time. Any such changes will be posted online. Questions should be directed to privacy@digitalcuisine.com.
 

Anti-spam Policy

This Digital Cuisine Privacy & Anti-spam Policy has been created to publicize our policies and practices in regards to our Clients sending unsolicited email (spam), and to provide assistance to recipients of unsolicited email (spam).

Digital Cuisine does NOT permit our system to be used to send unsolicited email (spam), and enforces our Privacy & Anti-spam Policy using several methods as outlined below.
 

Report Abuse

To report any abuse or violations of the Digital Cuisine service, please forward the email you received to abuse@digitalcuisine.com. Your report will be registered and that Client will be investigated for violations of our Anti-spam Policy. The identity of any individual reporting abuse will be kept confidential. Digital Cuisine enforces our Anti-spam Policy using several methods as outlined below.
 

Anti-spam Policy Enforcement

Digital Cuisine enforces its Anti-spam policy using several methods:
 

• To the best of our knowledge, Digital Cuisine and the Digital Cuisine system adheres to ALL state and national laws regarding sending unsolicited bulk email.
   
• We provide ongoing training to our Email Marketing Consultants to consult with our prospective Clients on the proper methods they can use to build their email lists, as well as educating prospective Clients on Digital Cuisine's Anti-spam policy.
   
• On our agreement with our Clients, our Clients specifically agree NOT to use Digital Cuisine to send unsolicited email or spam.
   
• Before signing up for the Digital Cuisine service, our Clients receive a live training and consultation including discussing the methods the Client will use to build their list.
   
• All emails sent using Digital Cuisine include point of origin and routing information as well as identifying information about the Client that sent the message.
   
• Digital Cuisine supports multiple OPT-OUT / REMOVE / UNSUBSCRIBE methods including instructions and a link at the bottom of each email distributed through Digital Cuisine, automatic opt-out using reply email, and the ability for Clients to remove emails.
   
• Digital Cuisine maintains an OPT-OUT list that restricts our Clients from adding an email address to their list that has been previously Opted-Out.
   
• We track all registered complaints related to each Client, and compare the rates against historical averages of abuse complaints across our system. If we suspect a violation of our Anti-spam policy, we will contact the Client and discuss the Clients options, which may range from a warning to termination of service for that Client, as well as other remedies.
   

ISPs and Network Administrators

While we do our best to keep Digital Cuisine free from abuse and encourage our Clients to use best practices to avoid generating complaints, the huge volume of messages we send may generate complaints, both to us, to our clients, and to ISPs and Network Administrators. If you receive complaints about unsolicited email sent from our service, please forward the email to abuse@digitalcuisine.com, along with your contact information and the company you represent. We will investigate the complaint and respond to you with the results of our investigation.
 

OPT-OUT / REMOVE / UNSUBSCRIBE

If you wish to be removed from an email list, please use the link at the bottom of email you received, or forward the email you received to remove@digitalcuisine.com. You will be removed from that email list and that Client will be restricted from adding your email to their list in the future.
 

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